Shipping Policy

Shipping Policy

Processing Time

Orders are processed and shipped within 1-2 business days from our US fulfillment center. You'll receive a confirmation email with tracking information once your order ships.

US Shipping

  • Standard Shipping (3-7 business days): Flat rate
  • Free Shipping: On all orders over $129

International Shipping

We ship to 220+ countries worldwide. International delivery times vary by destination:

  • Canada: 5-10 business days
  • United Kingdom: 7-14 business days
  • Europe (EU): 5-12 business days (shipped from our EU warehouse in the Netherlands)
  • Mexico: 7-14 business days
  • Rest of world: 10-21 business days

International customers may be responsible for customs duties and taxes, which are determined by your local customs authority.

Subscription Orders

Subscribe & Save orders ship automatically on your billing cycle. Same shipping speeds and free shipping threshold apply. You'll receive a shipping confirmation email with each renewal.

Order Tracking

Every order includes tracking. You'll receive an email with your tracking number once your order ships. If you haven't received tracking within 3 business days, email hello@cupresse.com.

Lost or Damaged Packages

If your package is lost or arrives damaged, contact us at hello@cupresse.com with your order number and we'll resolve it promptly — either a replacement or full refund.

Contact

Shipping questions? Email hello@cupresse.com.

CUPRESSE · Premium GHK-Cu Copper Peptide Skincare