Refund Policy

Our 90-Day Money-Back Guarantee

At CUPRESSE, we stand behind every product we make. If you're not completely satisfied with your purchase, we'll make it right — no hoops, no hassle.

How It Works

• 90-day window: You have 90 days from the date of delivery to request a refund.
• Used or unused: We want you to actually try the product. You can return it even if you've used it.
• Full refund: We'll refund the full purchase price to your original payment method.
• No questions asked: We trust your judgment. If it didn't work for you, that's all we need to know.

To Request a Refund

Email us at hello@cupresse.com with your order number. We'll respond within 24 hours with return instructions.

Return Shipping

• If the product is damaged or defective, we'll cover return shipping.
• For all other returns, the customer is responsible for return shipping costs.

Subscriptions

You can pause, skip, or cancel your subscription at any time — no penalties, no fees. Changes take effect before your next billing cycle. Just email hello@cupresse.com or manage your subscription through your account portal.

Exchanges

We don't process direct exchanges. If you'd like a different product, simply return your current order for a refund and place a new order.

Refund Processing

Once we receive your return (or approve a refund for used products), we'll process your refund within 5-7 business days. It may take an additional 3-5 business days for the refund to appear on your statement, depending on your bank.

Contact Us

Questions about returns or refunds? Email hello@cupresse.com — a real person will answer.

CUPRESSE · Premium GHK-Cu Copper Peptide Skincare